1    Customer Education

1.1    User Password

Password is the important key to prevent unauthorized access to our online services. To ensure the integrity of your username and password, every agent is advised to do the followings:

Users are recommended to change their password regularly. e.g. Every 45 days.

1.2    Phishing

Phishing is a criminal activity by masquerading as a trustworthy entity via electronic communication such as fraudulent e-mail that attempt to fraudulently acquire sensitive information, especially information like usernames, passwords and credit card details.

To avoid getting phished you should:

1.3    Security Patches / Updates

Most of the operating system and Internet browser are insecure by default when they arrive new. Agents must secure them by updating the critical updates that released by the relevant publisher.

Thus, agents should

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